Return Policy

1. At JSM Kiddies, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help. Please review our return policy for details on how to return products and receive a refund or exchange.

   1. Eligibility for Returns

   We accept returns for most items within [Insert Number] days from the date of purchase, provided the following conditions are met:

   • The item must be unused, unworn, and in its original packaging.
   • The item must have all original tags attached.
   • You must present a valid receipt or proof of purchase.
   • The item must be in the same condition as when you received it.

   2. Non-Returnable Items

   Certain items are not eligible for return due to hygiene reasons or other restrictions. These include:

   • Baby feeding products (e.g., bottles, pacifiers)
   • Underwear and socks
   • Customized or personalized items
   • Items marked as "Final Sale" or "Clearance"

   3. Process for Returns

   a. In-Store Returns

   You may return eligible items in-store at any JSM Kiddies location. Please bring the item(s) you wish to return along with your receipt or proof of purchase.

   b. Online Returns

   For online purchases, you can initiate a return by contacting our customer service team at [Customer Service Email/Phone Number]. Once your return is approved, you will receive instructions on how to send the item back to us. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item received, defective item).

   4. Refunds

   Once we receive your returned item and it passes inspection, we will process your refund. The refund will be applied to the original payment method used for the purchase within [Insert Number] days. Please note the following:

   • Shipping fees are non-refundable.
   • Refunds may take additional time to reflect in your account, depending on your payment provider.

   5. Exchanges

   If you need to exchange an item for a different size or color, please visit our store or contact customer service. Exchanges are subject to product availability. If the desired item is out of stock, you may choose to receive a refund instead.

   6. Damaged or Defective Items

   If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement, exchange, or refund at no additional cost to you. Be sure to provide a detailed description of the issue and include photos if necessary.

   7. Sale Items

   Only regular-priced items are eligible for a refund or exchange. Unfortunately, we cannot offer returns on sale or clearance items unless the item is defective.

   8. Gift Returns

   If you received an item as a gift and wish to return it, you may be eligible for store credit or an exchange. Please provide the gift receipt or other proof of purchase when initiating the return.

   9. Return Shipping Costs

   For online purchases, customers are responsible for paying the shipping costs for returning the item unless the return is due to a mistake on our part. If you're exchanging an item, we will cover the cost of shipping the replacement item back to you.